Help guide
Manage your account and settings
Update your profile, keep your sign-in secure, choose your language and appearance, and, if you run a center, keep its details current.
Where to find Settings
Open the menu under your name and choose Settings. On a computer, the sections are listed down the side of the page. On a phone, each section is a card; tap one to open it. You only see the sections your role can use.
Update your profile
Your personal account details, in Profile.
- 1
Edit your details
Change your name, email, or phone number, then choose Update Profile.
- 2
Change your username
Your username appears above the profile form. You can change it once every 30 days, and the Change button shows the date you can next use it.
Keep your account secure
Password, two-factor authentication, and sessions, in Security.
- 1
Change your password
Choose Change Password, enter your current password, then a new one that meets the requirements shown under the field. Your other signed-in sessions are signed out.
- 2
Turn on two-factor authentication
Choose Enable 2FA so that signing in needs a code as well as your password.
- 3
Check where you are signed in
Active Sessions and Login History show where your account has been used. Choose Logout Other Sessions to end every session except the one you are using.
If you forget your password
For staff accounts that sign in with an email and password.
- 1
Request a reset link
On the sign-in page, choose Reset password and enter your email. We send you a link that works for one hour.
- 2
Set a new password
Open the link and choose a new password. Your other sessions are signed out.
Parents don't have a password to reset. They sign in to the parent portal with their phone number and a one-time code.
Language and appearance
How Aghsan looks for you, in Language & Appearance.
- 1
Choose your language
Pick Arabic or English. The layout switches between right-to-left and left-to-right to match.
- 2
Set your time and display preferences
Choose your timezone, date format, time format, and theme.
Center settings
For center admins. These sections apply to the whole center.
- 1
Center Profile
Keep your center name, legal name, address, phone, email, website, logo, license number, and tax or VAT number up to date.
- 2
Working Hours
Set your working days, opening and closing times, breaks, and holiday dates.
- 3
Rooms
Add each room with its location, type, capacity, and weekly operating hours, and mark whether it can be booked.
- 4
Data & Privacy, and Subscription & Billing
Review your center's data and privacy options, and see your plan, usage, and subscription invoices.
Staff and parent records are not in Settings. Add and manage them from People.
Can't find a setting?
Tell us what you are trying to change and our team will point you to it. Once you are signed in, you can also open Help & Support from the menu under your name.